Product
What kind of wood is used for a FLEXA bed?
What is the difference between a FLEXA bed and a FLEXA Inspiration Bed?
Is it possible to make a Low Loft into a High Loft Bed?
I have a day bed and wish to make a Low loft bed, can this be done?
Does a FLEXA bed fit a standard American sized mattress?
What is a suitable age for a Loft bed for my child?
Why is there a handle attached to an angled ladder – can I use the angled ladder without handle?
What is more appropriate for a bunk bed: a straight or an angled ladder?
Will I be able to place the ladder on both left and the right side of the bed?
Do I need to place a safety rail at the backside of my bed?
How much space do I need to place a FLEXA bed?
How much space do I need to add a slide?
Can I place spare parts of the FLEXA Inspiration bed program into a regular FLEXA bed?
How much weight does a FLEXA bed carry?
How can I preserve the FLEXA furniture?
In which colors are FLEXA beds available?
Can I buy a FLEXA bed in natural wood without lacquer, as I want to paint the bed by myself?
Where is FLEXA furniture manufactured?
Mattress Program
Does a FLEXA bed fit a standard American sized mattress?
Why should I buy one of FLEXA’s mattresses?
How does the FLEXA slat system work?
What mattresses are available and what are there qualities?
Textiles
Are the FLEXA textiles washable?
Can I wash a mattress cover?
Which textiles products can I wash and by which degrees?
Shipping & Delivery
I want to make some changes in my order? Is it possible and how?
What is the delivery time for FLEXA products?
Do I have to assemble my FLEXA products or are they delivered in whole?
One of my products was damaged in shipping, how do I get a replacement?
Where can I buy FLEXA products?
How do I return a product?
Do I have to pay the shipping cost back to you if I refuse the order?
Guarantees
How long is my Warranty on a FLEXA bed?
For how long will I be able to order FLEXA spare parts?
Assembly instructions
I have lost the assembly instructions, how can I obtain a new one?
Environment & Safety
How safe is a FLEXA bed for my child?
What kind of lacquer is used on a FLEXA bed?
Do FLEXA products have the FSC certification?
Do FLEXA textiles contain toxic materials?
Are the Flexa Mattresses safe in regards to allergy?
Are the FLEXA products tested?
Catalogues & Price Lists
How can I get a FLEXA catalogue and a pricelist?
FLEXA 3D
What is FLEXA 3D?
I have downloaded FLEXA 3D, but it doesn't work?
I would like to draw my room in FLEXA 3D – how can I draw the sloping walls?
Customer Service
I have a complaint, where will I be able to report this?
I am missing some assembly parts, how can I obtain them?
How can I repair small lacquer damages?
I have a FLEXA bed where one of the slats is broken. Is it possible to order a new – and if yes where?
Our Low Loft bed is un-stable. Is there something we can do about it?
Can I pay with American Express?
One my products was damaged in shipping, how do I get a replacement?
Do I have to pay the shipping cost back to you if I refuse the order?
What kind of wood is used for a FLEXA bed?
All FLEXA wood components are made from pine trees from North European forests located north of the 60th parallel. Here, the trees grow slowly on account of the cold. This gives the wood a strong fiber structure and greater mass than other types of pine. FLEXA recently purchased a majority stake in ZAO Zapkarelles, a Russian company with licenses covering over 2 million acres of forest in order to better control this precious resource. FLEXA practices sustainable forestry, as approved of by the Forest Stewardship Council, a global accreditation body meant to help preserve the earth's forests. The company requires that all suppliers have the same goals and policies toward protecting the forests.
What is the difference between a FLEXA bed and a FLEXA Inspiration Bed?
The FLEXA bed system has rounded corners and is made from solid wood. The FLEXA Inspiration Bed has round metal legs and rest of the bed is solid wood as well. The Inspiration system has a special plastic glass front, which allows you to add posters, personal pictures and drawings, change the look whenever you like.
Both bed systems are supplied in clear and white-wash finish and you can add supplementary beds, extra legs, ladders, rails and accessories.
Is it possible to make a Low Loft into a High Loft Bed?
Yes. In order to convert a Low Loft into a High Loft bed you need to order the following products: Extension legs (twin size) 71561 (full size) 71571, High Loft ladder (fits both twin and full size) 71490 – straight, 714914 – angled ladder with handrail.
I have a day bed and wish to make a Low loft bed, can this be done?
Yes. If you want to convert a day bed into a Low loft bed you need to order the following: Extension ladder and legs (fits both twin and full size) 71401 – straight ladder, 714114 - angled ladder with handrail.
Does a FLEXA bed fit a standard American sized mattress?
Yes. All FLEXA beds fit standard American sized mattresses, both twin and full size.
What is a suitable age for a Loft bed for my child?
We recommend 6 years of age for any of our loft beds, but this is obviously a personal preference.
Why is there a handle attached to an angled ladder – can I use the angled ladder without handle?
For your child’s safety it is recommend that you use a handle with the angled ladder.
What is more appropriate for a bunk bed: a straight or an angled ladder?
This is a personal preference. An angled ladder needs more space than a straight ladder. And for some kids it is easier to climb into the bed with an angled ladder.
Will I be able to place the ladder on both left and the right side of the bed?
Yes, the flexible system allows you to choose what is most appropriate for you.
Do I need to place a safety rail at the backside of my bed?
It is highly recommended to use a full-length safety rail on the backside of your FLEXA bed.
How much space do I need to place a FLEXA bed?
The FLEXA bed has the following dimensions: 43 ¼” (width) x 26 ¼” (height) x 78 ½” (length). All measurements are listed under each product throughout our website.
How much space do I need to add a slide?
Adding a slide to your FLEXA Low Loft Bed will extend the width an additional 57 ¾”. A slide on a platform needs 41” in the width.
All measurements are listed under each product throughout our website.
Can I place spare parts of the FLEXA Inspiration bed program into a regular FLEXA bed?
No. Since the standard FLEXA bed system has square legs and the FLEXA Inspiration system has round legs, it is not possible to combine the 2 systems.
How much weight does a FLEXA bed carry?
All FLEXA beds are tested for International and American safety standards: US requirements indicate that the bed has to withhold a constant pressure for 5 minutes of 400 lbs.
How can I preserve the FLEXA furniture?
We suggest that you clean your furniture with a wet cloth. Use a sponge with soap to remove obstinate dirt. Avoid solvents and dilutions. Screws, bolts and tensions strap should from time to time be retightened.
In which colors are FLEXA beds available?
All FLEXA wood products are available in clear and white-wash finish.
Can I buy a FLEXA bed in natural wood without lacquer, as I want to paint the bed by myself?
No. All FLEXA bed components are treated with an UV lacquer that is very hardwearing and makes the furniture elegant, robust and timeless.
Where is FLEXA furniture manufactured?
At FLEXA, we take care of the entire value chain ourselves. From picking the trees at our own forest in Russia, to preparing the raw timber at our facilities in Estonia and Denmark. In Estonia we have our own sawmills for cutting, drying, planning and rounding of the wood components. From Estonia we then send the semi-completed components to our 3 Lack & Pack units in Hornsyld, Denmark (which supplies Europe), Suffolk, Virginia (which supplies the United States), and Suzhou, China (which supplies Asia). Here, they are lacquered and packed as finished products, which you can then purchase from your local FLEXA Shop or online through shopflexa.com
Does a FLEXA bed fit a standard American sized mattress?
Yes. All FLEXA beds fit standard American sized mattresses, both twin and full size.
Keep in mind that FLEXA mattresses are especially designed to the need of the child, so if you want to be sure you choose the right product for your child – choose a FLEXA mattress.
Why should I buy one of FLEXA’s mattresses?
We always recommend one of FLEXA’S mattresses. They are uniquely designed and tested for children’s weight and body shape. Children require a mattress that can adjust to their height and weight as they grow.
How does the FLEXA slat system work?
All FLEXA mattresses are specially designed to use with our Integrated (European) Slat System - a unique continuous and flexible support which works better for your child than any box spring or conventional bed. Each individual slat is made from 6 layers of strong birch veneer, a total of 15 slats interact with the mattress to provide your child with the perfect sleep. The FLEXA slat system softens pressure points and contours with your child’s back and brings it into the correct sleep position.
What mattresses are available and what are there qualities?
FLEXA mattresses are made from high quality, natural materials.
We divide our mattresses into 3 categories: for children under 88 lbs, for children over 88lbs and all-round. We are continually developing our mattress program to make sure we offer the highest quality possible. For more information about our mattress program, please call our customer service at 888-FLEXA-US, and they will answer any question you might have.
Are the FLEXA textiles washable?
Yes, however since our textiles are 100% natural please cold wash only and hang-dry.
Can I wash a mattress cover?
Yes, however since our textiles are 100% natural please cold wash only and hang-dry.
Which textiles products can I wash and by which degrees?
All textile products are labeled with washing directions, and since our textiles are 100% natural please cold wash only and hang-dry.
I want to make some changes in my order? Is it possible and how?
Whether it is possible or not, please call our customer service at 888-FLEXA-US, and they will answer any question you might have.
What is the delivery time for FLEXA products?
We usually ship with 1 business of receiving your order. At Shopflexa.com we carry 90% of all products in stock, however, some case pieces may have to be ordered and can take up to 3 weeks to receive. Please call our customer service hotline at 888-FLEXA-US for up-to-date lead times on case pieces.
Do I have to assemble my FLEXA products or are they delivered in whole?
The products are delivered in parts, but are very easy to assemble – we have even created an assembly DVD that takes you through the entire bed setup. Note that all case pieces come pre-assembled.
One of my products was damaged in shipping, how do I get a replacement?
Upon receipt of your products, please inspect your order immediately. If your package shows signs of damage, please note this on the delivery receipt. Do not dispose any of the packing materials until you have inspected your order and are satisfied with the products you have received. Please contact our customer service department at +1-888-FLEXA-US (353-9287) if your product was damaged in freight.
Where can I buy FLEXA products?
You can purchase products through our website at www.shopflexa.com or visit your local FLEXA Shop (Honolulu HI, Virginia Beach VA or Bethesda MD)
How do I return a product?
Please see our customer service section on shopflexa.com for a full disclosure of our return policies. Return Policies
Do I have to pay the shipping cost back to you if I refuse the order?
If an order is refused, the customer will be responsible for the shipping costs back to Shopflexa.com and any other charges that occur during the delivery process.
How long is my Warranty on a FLEXA bed?
We provide a 5-year Product Warranty against manufacturing defects. However, the guarantee does not cover natural differences in color between the products, nor damage to the painted finish caused by knocks or normal wear and tear.
For how long will I be able to order FLEXA spare parts?
We provide a 5-year Availability Guarantee, which indicates that you can purchase new system components for your bed for at least five years after you have purchased the first unit (see the bed range in the current price list - optical changes are subjected to alteration).
I have lost the assembly instructions, how can I obtain a new one?
All assembly instructions are available on www.flexakidsfurniture.com
Click the service menu – scroll down to “assembly instructions” and type in your SKU number(s). The file is available in a PDF format.
How safe is a FLEXA bed for my child?
At FLEXA we specialize in building kids furniture, and we take a pride in making the safest bed in the world. On all of our beds there are no sharp corners or edges. All beds with a sleeping height of more than 31½” are safety tested and approved by International and American test institutes.
Please see our FLEXA “Facts” section for further information about safety.
What kind of lacquer is used on a FLEXA bed?
All our furniture is treated with a UV lacquer that contains no formaldehyde or toxic substances; all FLEXA products are non-allergenic and contain no chemicals.
Do FLEXA products have the FSC certification?
We are in the process of obtaining an FSC certificate for our own FLEXA forest in Russia. Please see our FLEXA “Facts” section for further information about FLEXA and the environment.
Do FLEXA textiles contain toxic materials?
NO! All FLEXA textiles are tested according to the Oeko-Tex standard which means that it is tested free of any harmful substances. All FLEXA products are non-allergenic and contain no chemicals.
Are the Flexa Mattresses safe in regards to allergy?
FLEXA’s textiles are made from 100% natural materials that are non-allergenic. The most allergy-friendly mattress in our product range is the latex mattress (item number 73726), which is an all-round mattress i.e. for both children under and over 88 lbs.
Are the FLEXA products tested?
All beds with a sleeping height of more than 31½” are safety tested and approved by international test institutes. FLEXA's textiles are made of 100 % natural materials that are all allergy-neutral. All textiles and mattresses are Oeko-tex labeled, which is your guarantee that the products are free of chemicals and other harmful substances. Please see our FLEXA “Facts” section for further information about safety.
How can I get a FLEXA catalogue and a pricelist?
You can download our most current catalogue here on our homepage. We can also mail you a hard copy, please email your address to sales@shopflexa.com and we will send one out to you the next day.
What is FLEXA 3D?
FLEXA 3D is an interior design program where you can decorate your child’s room with all the wide range of furniture from FLEXA. Once you have designed the room you can print the item list and email it to us at sales@shopflexa.com
I have downloaded FLEXA 3D, but it doesn't work?
Do you have a MAC computer? FLEXA 3D does not work on MAC computers. Please notice the following recommended hard- and software specifications:
# Windows Vista, Windows XP, Windows 2000, Windows 98
# Pentium III 500 MHz processor
# 128 MB Ram
# 16 MB VRAM
# XGA Screen resolution (1024 x 768 / 32 bit colors)
If the above-mentioned guidelines do not help you, you are welcome to us at +1-888-FLEXA-US (353-9287) or send us an email sales@shopflexa.com
I would like to draw my room in FLEXA 3D – how can I draw the sloping walls?
Make sure you are in the Room Design (1st button from left in the top bar). Click the arrow in the middle just over the doors in the bottom. Now click the wall you want to change. In the menu to the right you click the X by “Round Wall”. Then it is possible to pull the wall to make it rounded.
I have a complaint, where will I be able to report this?
In the unlikely case that you should encounter a quality issue with your FLEXA product, please contact our customer service department at +1-888-FLEXA-US (353-9287) or send us an email sales@shopflexa.com and we will take care of your problem as soon as possible.
I am missing some assembly parts, how can I obtain them?
In the unlike case that you should encounter a quality issue with your FLEXA product, please contact our customer service department at +1-888-FLEXA-US (353-9287) or send us an email sales@shopflexa.com and we will take care of your problem as soon as possible.
How can I repair small lacquer damages?
We may be able to send you a small touch-up lacquer. Please contact our customer service department at +1-888-FLEXA-US (353-9287) or send us an email sales@shopflexa.com and we will take care of your problem as soon as possible.
I have a FLEXA bed where one of the slats is broken. Is it possible to order a new – and if yes where?
Yes, it is possible to receive a replacement slat. Please contact our customer service department at +1-888-FLEXA-US (353-9287) or send us an email sales@shopflexa.com and we will take care of your problem as soon as possible.
Our Low Loft bed is un-stable. Is there something we can do about it?
“The legs of the FLEXA bed do not fit properly, how can I fix this?”
Make sure all hardware is tight and in the correct place. If you received an assembly DVD with your order please review this carefully. If you continue to have problems please contact our customer service department at +1-888-FLEXA-US (353-9287) or send us an email sales@shopflexa.com and we will take care of your problem as soon as possible.
Can I pay with American Express?
We are happy to accept the following methods of payment at shopflexa.com
# Visa
# MasterCard
# American Express
# Discover
One my products was damaged in shipping, how do I get a replacement?
Upon receipt of your products, please inspect your order immediately. If your package shows signs of damage, please note this on the delivery receipt. Do not dispose any of the packing materials until you have inspected your order and are satisfied with the products you have received. Please contact our customer service department at +1-888-FLEXA-US (353-9287) if your product was damaged in freight.
How do I return a product?
Please see our customer service section on shopflexa.com for a full disclosure of our return policies. http://www.shopflexa.com/Articles.asp?ID=132
Do I have to pay the shipping cost back to you if I refuse the order?
If an order is refused, the customer will be responsible for the shipping costs back to Shopflexa.com and any other charges that occur during the delivery process.
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